The Social Media Helpline

Summary:

In this episode, I dive into my work with Anne Collier whom I worked with on the Social Media Helpline for schools. We go into the history of trusted flaggers and their relationship to industry. We also break down some of the helplines models we followed for starting our helpline in the US. We also dive into the challenges of identifying and reporting content that violates a platform’s community guidelines as a trusted flagger and what this insight could mean when it comes Article 22 of the Digital Services Act. 

About Anne:

A writer and youth advocate, Anne Collier has been chronicling the public discussion about youth and digital media since 1997. She is founder and executive director of national nonprofit organization The Net Safety Collaborative, which runs NetFamilyNews, and piloted a social media helpline for schools in California. The project was recognized in 2016 by the National School Boards Association as one of 6 startups in its Education Technology Innovation Showcase. That year Anne also gave her TEDx talk, “The Heart of Digital Citizenship,” at the ITU’s World Summit on Information Technology in Geneva, Switzerland. She serves on the trust & safety advisory boards of Meta, Roblox and YouTube, based in the US, and Teleperformance and Yubo, based in France. She also advises investors in tech innovation that support youth mental health and wellbeing. 

Edited by The Motion Bureau

Music by Robert Taylor Jr.