Incident Management and Emergency Response

Summary:
This week I am joined by Eric Han as we discuss incident management and emergency response in online platforms. Eric is a Trust & Safety Veteran with 16 years of experience across giants like Google, Yahoo, Twitter, Uber, and TikTok. Everything that can happen will happen on a platform at an exponential rate, and now, it can happen text, photo, image, DM, livestream, or ecommerce. All of it is fair game for bad actors. We discuss best practices for developing and building a platforms incident response strategy.

About Eric:
Eric Han is a Trust & Safety veteran with over 16 years of experience keeping the internet safe across giants like Google, Yahoo, Twitter, Uber, DigitalOcean, and TikTok. He is currently the Global VP of Trust & Safety at Genpact, where he advises partners on how to turn Trust & Safety questions into operational realities. 

Edited by The Motion Bureau

Music by Robert Taylor Jr.