The Power of Humans & Technology With Sharon Fisher

In the digital age, the importance of content moderation in fostering safe, healthy, and thriving online communities cannot be understated. But despite the consensus among both players and industry professionals that moderation is essential, the current but outdated model of content moderation on games platforms has proven insufficient. In order to do this, we need systems and procedures that scale moderation to meet the growing need of today's online players. This can only be done through humans and technology working together. 

About Sharon Fisher:
Sharon Fisher is a Trust & Safety veteran with over 15 years of experience in the gaming and social platform industries. She got her start as a moderator for the popular children's MMO Club Penguin, which was acquired by Disney in 2007. She held several roles at Disney until 2016, when she joined Two Hat by Microsoft, a moderation software company. She founded Real Game Consulting in 2020 to help platforms create and maintain positive community interactions.  

Today, Sharon is the Global Head of Trust & Safety team at Keywords Studios, where she oversees a team of 35 strategists and 300+ “superhero” moderators. The unit has established itself as an industry leader by prioritizing superhero wellbeing and optimizing workflows through their AI + HI approach.  

Edited by The Motion Bureau

Music by Robert Taylor Jr.